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Some manufacturers, including but not limited to: APC, IBM, HP, Sony, Panasonic, Samsung, JVC, Philips, and Microsoft have a NO RETURN POLICY and/or charge a restocking fee to return product. These manufacturers require you to contact them directly regarding the terms and conditions of their Warranty Policy. Exclusive Online Offers are any product with a catalog number beginning with the letters EP. Example: EP0021. Due to our commitment to process orders quickly, there is a short period of time in which you may cancel your order. Once the order has been sent to our warehouse for fulfillment, we can request cancellation, however, should your order/item(s) ship, simply REFUSE delivery, and when the merchandise is returned to us a refund will be initiated. Click Here for Complete Return and Exchange Policies for Exclusive Online Products